NOTICE AS OF 3.20.2020 - RETURN & EXCHANGE TIMELINE
We want to assure you that we take the health and well-being of our community, customers, and associates very seriously. Like you, we're closely monitoring the quickly developing effects of the Coronavirus (COVID-19) pandemic.
To help prevent the spread of COVID-19, we will practice social distancing and our employees have been instructed to work from home. As such, our Returns & Exchange time frame may be subject to additional processing time. We will be collecting Returned & Exchanged products once a week and will be handled accordingly. We would appreciate your patience and understanding through this exceptional situation.
We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our customers and communities as needed.
Please contact our customer service team from Monday-Friday from 9am-5pm EST at 1-844-484-4304 and we can assist you.
FREE 30 DAY RETURN POLICY
At United Sports Brands, our return policy is liberal, generous and tolerant, but it does have its limits! We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone’s idea of “reasonable wear and tear” also varies.
If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that “reasonable wear and tear.” Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.